About the service Starry Care is a domiciliary care agency providing personal care to people living in their own homes. Not everyone who uses domiciliary care services receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection there were 16 people who received personal care support.
People’s experience of using this service and what we found
People received safe care. Risk assessments were in place and reviewed regularly and as people’s needs changed. Staff received training in safeguarding and what to do if concerns arose. Safe recruitment practices were followed to ensure staff were suitable for their roles.
People received their support calls on time and staff stayed for the length of time they were supposed to and completed the tasks people needed support with. People were informed if staff were running late for any reason. Medicines support was provided safely if this was required. Infection control measures were in place including staff use of personal protective equipment (PPE).
The provider monitored the quality of the service and they were developing documentation to record this more effectively. An electronic care planning system was being embedded into practice to support their oversight. The provider was keen to embed a supportive and learning culture in order to continuously improve the running of the service and the support people received in their homes. The provider was aware of their legal responsibilities and worked in an open and transparent way.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 5 February 2020).
At the last inspection there was a breach of regulation 17 (Good governance) because the provider did not have effective systems in place to monitor the quality of the service and ensure staff were supported fully in their roles. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Starry Care on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.