We carried out a review of the data available to us about Blue Angel Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Blue Angel Care Limited, you can give feedback on this service.
Blue Angel Care Limited is a home care agency supporting people with personal care in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection there were 67 people receiving support from the provider.
People’s experience of using this service and what we found
Feedback from people and their families was positive. One person told us, “They are the best company I have been in.” A family member said, “They always look after [Name] well.” Another person said, “They are always very helpful, happy and careful. They do anything I ask them to.”
People received care and support that was safe. People were protected from avoidable harm and abuse by staff who were aware of their responsibilities to report any concerns. People felt safe and were protected against other risks to their health and welfare, including risks associated with infectious diseases such as COVID-19.
People received care and support that was effective and based on detailed assessments and care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a caring way. The service focused on people’s independence and dignity, and respecting them as individuals. People said they would recommend the service to others. One person’s relative said, “They perform very well. The carers have got people’s well-being uppermost.”
People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. The provider had arrangements in place to make sure people could communicate their needs and preferences, taking account of their individual needs and any sensory impairments.
People told us the service was well managed. The provider had effective systems in place to manage the service, and to monitor and improve the quality of care people received. They made use of technology and computer systems to monitor and review people’s care and make sure it was of a high standard. Staff felt valued, supported and empowered to deliver high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 6 February 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the time the service had been without a rating since it was registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.