26 June 2013
During a routine inspection
We also spoke with three family members whose relatives used the service. All family members said that they considered the care to be good. Comments included: 'It's an excellent service and 'I would recommend them to anyone.'
We saw that the service had policies and processes in place to help keep people safe and protected from abuse and that staff received a comprehensive induction before supporting people with care.
During our visit we saw the service had systems in place to assess and monitor the quality of the service delivered and that people who used the service were asked for feedback on the service they received.