We carried out a review of the data available to us about JJ Starlight Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about JJ Starlight Care, you can give feedback on this service.
JJ Starlight Care is a domiciliary care service providing care and support to people in their own homes. They were providing a service to 27 people at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by staff who had been recruited safely and had undergone necessary checks before they started to provide care.
Staff received regular training to help them understand the care needs of people using the service.
People received safe care and support from a regular team of staff who followed infection prevention and control procedures. Medicines were managed and administered safely.
People were supported by kind and caring staff, who did so in the least restrictive ways possible. People and their relatives were involved in care planning and reviews of their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had systems in place to monitor the quality of the service. People, their relatives and staff told us the management team were approachable and would act on any concerns.
Feedback about the service was sought from people, their families and staff to continually drive improvement at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 22 January 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner