Archived: Kingston Rehabilitation Centre

Kingston Rehabilitation Centre is a care home providing care and support for up to thirty-six people. The provider is the Bagshot Rehabilitation Centre Limited and is situated in the Kingston. There were nine people using the service at the time of our inspection.

People’s experience of using this service and what we found

The home provided a safe place for people to live and work in. They were enabled to live safely and enjoy their lives, because risks to them were assessed. This meant they could take acceptable risks. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were suitable numbers of appropriately recruited staff. Medicine was safely administered.

People did not experience discrimination against them and their equality and diversity needs were met. Staff were well-trained, supervised, and appraised. They spoke to people in a clear way that people could understand. People were encouraged, by staff, to discuss their health needs and people had access to community-based health care professionals. Staff protected people from nutrition and hydration risks, and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to people’s needs. Transition between services was based on people’s needs and best interests.

The home had a warm, friendly and welcoming atmosphere with people enjoying the way staff provided them with care and support. The staff we met were caring and compassionate. Positive interactions took place between people, staff and each-other during our visit. Staff acknowledged people’s privacy, dignity and confidentiality. People were encouraged and supported to be independent and had access to advocates.

People had their needs assessed, reviewed and received person centred care. They were given choices, followed their interests and hobbies and did not suffer social isolation. People were given enough information to make decisions and end of life wishes were identified. Complaints were recorded and investigated.

The home’s culture was open, positive and honest with transparent management and leadership. There was a clear organisational vision and values. Areas of responsibility and accountability were identified, and service quality frequently reviewed. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.

People were supported to have maximum choice and control of their lives staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

This service was registered with us on 14/02/2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.