• Care Home
  • Care home

Woodlands House

Overall: Good read more about inspection ratings

118 Cavendish Road, London, SW19 2HJ (020) 8540 0205

Provided and run by:
Country Court Care Homes 2 Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 6 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we also looked at the providers infection control arrangements, so we could understand the preparedness of the service in preventing or managing an infection outbreak.

Inspection team

The inspection was carried out by an inspector, a specialist advisor (SpA) and an Expert by Experience. The SpA is a registered nurse with experience of working with older people living with dementia. Experts by Experience are people who have personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodlands House is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. The inspector and SpA visited the care home in-person and the Expert by Experience made telephone contact with people’s relatives two days later.

What we did before the inspection

We reviewed all the information we had received about the care home since the last inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We spoke in-person with ten people who lived at the care home, and a visiting friend and community tissue viability nurse. We also talked with various managers and staff who worked there including, the services registered manager, deputy manager, regional manager, two nurses, six care workers, including two team leaders, the head of hospitality, and two housekeepers.

We looked at a range of records that included six people’s care plans, multiple staff files in relation to their recruitment, training and supervision, and medication administration record sheets. A variety of other records relating to the management of the service, including policies and procedures were also read.

Following the inspection

We received telephone and email feedback about the care home from eight relatives and four community health and social professionals including, three nurses.

We continued to seek clarification from the provider to validate evidence found. We requested the provider send us additional evidence after our inspection in relation to specific identified risk management plans.

Overall inspection

Good

Updated 6 August 2021

About the service

Woodlands House is a care home providing nursing and personal care to 60 people aged 65 and over at the time of the inspection. The service can support up to 72 people across five wings, each with their own adapted facilities. Most people residing at the care home are living with dementia.

People’s experience of using this service

People told us they were happy with the standard of care and support they received at Woodlands House.

People were kept safe and protected against the risk of avoidable harm and abuse. People were cared for and supported by staff who knew how to manage risks they might face.

The provider recognised the importance of learning lessons when things went wrong and were keen to continuously improve the service. The quality and safety of the service people received was routinely monitored and analysed by the services management team. For example, managers were aware that not all staff had received up to date training and we saw a time specific action plan was already in place to address these gaps. Progress made by the provider to achieve this stated aim will be closely monitored by the Care Quality Commission (CQC).

The premises were kept hygienically clean and staff followed current best practice guidelines regarding the prevention and control of infection including those associated with COVID-19. Medicines systems were well-organised, and people received their prescribed medicines as and when they should. The service was adequately staffed by people whose suitability and fitness to work in an adult social care setting had been properly assessed.

The provider promoted an open and inclusive culture which sought the views of people living in the care home, their relatives, community health and social care professionals and staff working there. The provider worked in close partnership with various community health and social care professionals and agencies to plan and deliver people’s packages of care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was good (published 19 August 2019). The overall rating for the service remains good based on the findings at this inspection.

Why we inspected

This inspection was prompted in part due to concerns we had received in relation to an increase in the number of incidents of falls. As a result, we undertook a focused inspection to review the key questions of safe and well-led.

We did not inspect the key questions of effective, caring and responsive. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information, we may inspect sooner.