We carried out a review of the data available to us about Hartwig Care (Weybridge) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hartwig Care (Weybridge), you can give feedback on this service.
People’s experience of using this service
People said staff were kind and caring, generally arrived on time and that they saw the same staff members. People reported being happy with staff’s support in relation to food and drink, medicines and contacting health professionals if they were unwell. We have however made recommendations to the registered provider in relation to travelling time for staff between care calls and also missed calls.
Risks to people had been identified and guidance was in place for staff and people told us they felt safe. People’s care plans contained sufficient information for staff to know what care to provide and where people’s needs changed the agency adjusted the schedules to accommodate this.
People felt staff were competent and that they always treated them with respect and dignity as well as supporting them to remain independent. People told us they had not felt the need to complain but the office and registered manager listened to them and responded to their calls.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Quality assurance audits were completed and people were also asked to give their views through an annual questionnaires. Shortfalls were addressed when appropriate as well as the agency looking for new ways to further improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
The last rating for this service was Requires Improvement (report published 30 November 2018). Since this rating was awarded the registered provider has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.