• Dentist
  • Dentist

Smile Sale

331 Washway Road, Sale, Cheshire, M33 4EE (0161) 511 4523

Provided and run by:
Seedat and Ahmed

All Inspections

21 December 2022

During an inspection looking at part of the service

We undertook a follow up focused inspection of KS Dental Sale on 21 December 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who supported by a specialist dental adviser.

We undertook a comprehensive inspection of KS Dental Sale on 24 January 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for KS Dental Sale on our website www.cqc.org.uk.

When one or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

• Is it well-led?

Our findings were:

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 24 January 2022.

Background

KS Dental Sale provides NHS and private dental care and treatment for adults and children. The service offers dental implants.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

During the inspection we spoke with two dentists, the practice manager and the area manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to 5:30pm

Friday from 9am to 4:30pm

24 January 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 24 January 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The practice appeared to be visibly clean.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. The system for ensuring medical emergency medicines and equipment reflected recognised guidance was not effective.
  • The risks associated with fire and Legionella had not been appropriately managed.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation. Improvements could be made to this process.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had information governance arrangements.

Background

KS Dental Sale provides NHS and private dental care and treatment for adults and children. The service offers dental implants.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes six dentists, five dental nurses, three dental hygienists, five receptionists, a practice manager and an area manager. The practice has six treatment rooms. The practice was undergoing building work to add an additional three surgeries. We were told that this is due to be completed in March 2022.

During the inspection we spoke with three dentists, one dental nurses, one dental hygienist, one receptionist, the practice manager and the area manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9:00am to 4:00pm

Friday from 9:00am to 4:00pm

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Implement an effective system for reviewing incidents or significant events with a view to preventing further occurrences and ensuring that improvements are made as a result.