We carried out a review of the data available to us about Trent Nursing on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trent Nursing, you can give feedback on this service.
Trent Nursing Care is a homecare service providing regulated personal care. The service provides support to younger adults and children. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection there were four people using the service and three of these people were supported with personal care, which included both children and adults. The provider worked in partnership with case management agencies and other providers to deliver bespoke packages of care.
People’s experience of using this service and what we found
The provider did not always have full oversight of the care being provided for people. Where people’s support was provided in partnership with third parties, formal arrangements had not been made for the provider to have up to date information on the support their staff were providing.
We have made a recommendation about implementing formal processes and policies when working with partner organisations to provide care for people.
People were supported to receive medicines safely but some more specific information was needed about medicines administration. The registered manager took action to ensure this was in place during the inspection.
People were protected from avoidable harm and staff knew how to raise concerns about poor practice. Risks to people were assessed safely. Relatives felt people’s support was safe. Staff were recruited safely. People were protected from the risk of infection and lessons were learned when incidents took place.
Although staff knew people’s needs one person’s care plan information required more specific information about how they were supported. This was updated immediately by the registered manager. People and relatives were included in the care planning process.
Staff received extensive training to provide specialised support for people. People were supported effectively with their nutrition and hydration needs. Staff worked very closely with other agencies to provide tailored support for people.
Staff genuinely cared for the people they supported. Relatives told us people were supported with kindness. People were supported to retain the dignity and independence. People were supported o express their views on their care.
One person’s personal history was not recorded in their care plan, but staff knew their personal preferences in depth. People were supported to access the community and things they wanted to do. People’s communication needs were met by the staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 October 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.