Background to this inspection
Updated
20 November 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. The registered manager was on leave. We reviewed the care records for the one person using the service and two staff files. We also looked at a range of other documents in relation to the management of the service, including quality assurance documents.
After the inspection
We spoke with a relative of the person using the service to seek their views and experiences of the care provided and two support workers.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Overall inspection
Insufficient evidence to rate
Updated
20 November 2021
About the service
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. At the time of inspection, one person was using the service and had received care for a short period. Because of this we were unable to gather enough evidence to make a judgment and award a rating against the five key questions, 'Is the service safe?', 'Is the service effective?', 'Is the service caring?', 'Is the service responsive?' and 'Is the service well-led?'. Therefore, we were unable to provide an overall rating for the service.
People’s experience of using this service
People told us they were happy with the service. Staff met the needs of people using the service. Staff knew how to identify and report abuse.
Risks were assessed and managed. Staff had guidance on how to support people safely. Recruitment checks were undertaken to ensure staff were safe to work with people. We signposted the provider to safer recruitment practices. Staff followed infection control guidance when providing care.
People were supported to eat and drink healthily. Staff received training and supervision to support them in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. The person received support from regular care staff. Staff respected people’s privacy and dignity.
Care records detailed how people preferred to receive support. Staff knew how to support people to be independent where they were able to be. A complaints procedure was in place and shared with people using the service.
Staff felt supported in their roles. The registered manager responded to people’s needs as they arose. Quality assurance systems were in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 11/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.