We carried out a review of the data available to us about Helping Hands Doncaster on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Doncaster, you can give feedback on this service.
Helping Hands Doncaster is a service providing support for people in their own homes. Support is provided to people living with dementia and people with physical disabilities amongst other support needs. The service was supporting 10 people at the time of the inspection.
People’s experience of using this service and what we found
People spoke positively about their experience of receiving care from this provider. One person’s relative said: “They are very respectful, they instinctively understand how to communicate with [my relative] and never talk down.” Another person described the service as a “lifeline.”
Relatives told us of times they felt the provider had gone above and beyond their expectations, and more than one told us this provider compared very positively to their previous experiences of receiving domiciliary care.
The registered manager had systems in place which enabled them to have a good oversight of the service. The quality of care people received was regularly audited and adjusted to meet their needs.
Where incidents had occurred, the provider had made the legally required notifications to CQC, and undertook an analysis to assess whether anything had gone wrong or could be improved.
Staff told us they felt well supported, with one telling us: “I enjoy working for Helping Hands they are always sending us emails of appreciation and anything they want to update us on and they are always there when you just need a chat.” Staff reported a good level of communication within the service, and said they felt like they were part of a strong team.
Medicines were managed safely, with regular audits of people’s medication taking place.
The provider took steps to involve people in their care and carried out regular care reviews with people. This enabled them to give feedback and make any changes to their care that may be required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Care took place in accordance with people’s consent, people confirmed staff always asked for their consent before undertaking care tasks.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in September 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service which will help inform when we next inspect.