Gill Care Services

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Gill Care Services provides personal care for adults over 65years, people living with a dementia or people with physical disabilities living in their own homes. We assessed all quality statements under the five key questions of Safe, Effective, Caring, Responsive and Well Led. We undertook the assessment from the 17 to 26 September 2024. We visited the office on 17 September 2024. We identified some improvements since the last inspection. Staff knew how to act on safeguarding concerns and a system was in place. Risk assessments had been developed, but not all people’s individual risk in relation to conditions had been assessed. The registered manager and care coordinator took immediate action to address this. Staff had been recruited, training and supervision was undertaken. Action was taken to ensure medicines were managed safely. Care plans were in place and assessments had been undertaken. Evidence professionals involved in people’s care were seen. Consent for people’s care was in place and the provider confirmed a capacity assessment was completed for one person. Staff knew how to support people’s needs. They confirmed people received good care, were treated with dignity and respect. Up to date policies and guidance was in place and available to the staff team. Systems were in place to record and act on complaints. Surveys had been undertaken with people and staff and a regular newsletter was developed. The registered manager told us no one was in receipt of end of life care. However, we received feedback which confirmed the involvement of specialist support services. The provider gave assurances about this arrangement, and the evidence this was recorded. Staff were positive about working for Gill Care Services and felt supported and involved. Audits and an action plan had been developed to monitor the service. The registered manager confirmed they would ensure evidence to support the operation and oversight of the service was retained.

People's experience of this service

People and relatives told us they were happy with their care and raised no concerns about their visits or the skills of the staff team. No one raised any concerns about the management of their medicines. People and relatives told us they had been involved in assessments and the development of care plans and, they had agreed to their care. People were very happy with the care and the support staff provided. They said, “I am really happy. They are really good. I was a bit concerned about having carers in the house when [person] first came out of [place]. I've got used to it and they look after [person] well.” People and relatives told us they were happy with their care, were treated with dignity, respect and their individual needs met. People said they were involved in decisions and professional were involved as required. One told us, “We have had some reviews.” People and relatives were complimentary about the management and the support they provided. They said, “I am really happy. They are really good.”