Background to this inspection
Updated
25 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 28 January 2020 and ended on 29 January 2020. We visited the office location on 28 January 2020 and contacted a person’s relative and staff on 29 January 2020.
What we did before the inspection
We reviewed information we had received about the service since they registered. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one relative about their experience of the care provided. We spoke with five members of staff including the registered manager and care workers.
We reviewed a range of records. This included one person’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
25 February 2020
About the service
Eastview is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection one person was receiving personal care.
People’s experience of using this service and what we found
People were supported by consistent staff who knew them well. Staff had been safety recruited and completed all necessary training before starting work.
Risk assessments and care plans were detailed and included all the relevant information needed to support the person safely.
Staff supported people access healthcare and other agencies. Staff understood people’s health needs and supported them appropriately.
Staff were kind and caring, they promoted peoples independence whilst maintaining their dignity and being respectful.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supportedthis practice.
People and their relatives were encouraged to be involved in the planning of their care and support. Staff supported people to maintain relationships and to be involved in social activities.
There were systems and processes in place to ensure person centred care was offered and people’s choices and routines were documented.
The registered manager and staff team worked with external agencies to ensure best practice was followed and improvements to care were always considered.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.