We carried out a review of the data available to us about Ontrack Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ontrack Head Office, you can give feedback on this service.
Ontrack Head Office is a domiciliary care service providing personal care to people who live in their own houses and flats. At the time of our inspection, 1 person used the service, this person received personal care.
Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using the service and what we found
We received positive feedback on the service. One person told us, ''They provide a really good service. Staff are very kind and caring.''
People's needs, including their safety were assessed and monitored.
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. There were sufficient staff to meet people's needs and people spoke of good reliability from the service. Staff followed government guidance related to COVID-19 and had access to appropriate personal protective equipment (PPE) to prevent the spread of infection.
Staff had a good understanding of people's preference of care, staff promoted people's independence.
People were supported to eat and drink enough to ensure they maintained a balanced diet. People were involved in the planning and review of their care.
The provider had monitoring systems in place to ensure they provided good care, and these were kept under regular review.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.