TrinityX Care Services Ltd (Howbury Lane)

Updated 30 July 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

TrinityX Care Services Ltd (Howbury Lane) is a domiciliary care agency. It provides personal care and support to people with varying needs living within their own homes. At the time of our inspection there was a registered manager in place. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection to ensure the registered manager would be present and available to speak with.

What we did before the inspection

We checked the information we had about the service including notifications they had sent since registering with us. A notification is information about incidents or events that providers are required to inform us about. We asked the local authority commissioning and safeguarding teams for any information they had about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We met and spoke with the registered manager. Following the office visit we spoke with one relative of a person using the service to seek their feedback on the service provided. We reviewed a range of records including one care plan and care records and staff recruitment and training records. We also reviewed records used in managing the service for example, policies and procedures, monitoring tools and audits.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at records related to the management of the service.

Updated 30 July 2022

About the service

TrinityX Care Services Ltd (Howbury Lane) is a domiciliary care agency located within the Borough of Bexley. It provides personal care and support to people living within their own homes. Not everyone using TrinityX Care Services Ltd (Howbury Lane)may receive a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing support to one person.

People’s experience of using this service

A relative spoke positively about the service and the kindness of staff. There were safeguarding and whistle blowing policies and procedures in place and staff had a good understanding of them and how to manage concerns. Recruitment checks were in place and there were enough staff to meet people’s needs appropriately. Risks to people were robustly assessed to ensure their needs were safely met. Systems in place ensured that medicines were managed safely if required. Procedures were in place to reduce the risk of infections and staff had enough personal protective equipment.

Assessments of people’s needs and wishes were completed and reviewed. People received support to maintain their health and to access services where required. People were supported to maintain a healthy diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff understood people's diverse needs and supported them appropriately. People's communication needs were assessed and appropriately met. People knew how to contact the service and to make a complaint if they were unhappy.

There were systems in place to ensure good oversight and management of the service. The service worked in partnership with health and social care professionals to meet people’s needs. The provider took people’s views into account and used their feedback to help drive service improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first inspection of the service since the provider registered with the CQC.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.