4 December 2013
During a routine inspection
People that we spoke with were satisfied with the care and support they received from the agency. One person said,' The staff are kind and caring and I look forward to them coming to help me'.
Care and support was well coordinated and there were regular reviews to ensure that any changes to people's needs were being met. People were involved in the planning of their care and support.
Staff were trained in safeguarding people from harm and had access to policies and information about how to contact the local authority safeguarding team.
There were induction programmes and mandatory training in place to ensure that staff were competent to deliver care. Care staff were supervised to monitor their work performance and development needs.
The agency had an effective system to regularly assess and monitor the quality of the service that was provided to people.