We carried out a review of the data available to us about Yourlife (Chislehurst) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Chislehurst), you can give feedback on this service.
Yourlife (Chislehurst) is a domiciliary care provider located within the grounds of a retirement living development, designed for people who wish for independent living but who may also require care and support. The service provides personal care and support to people living within the development in their own homes. Not everyone using Yourlife (Chislehurst) receives personal care. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was providing care and support to five people.
People’s experience of using this service
People and their relatives spoke positively about staff and the support they received. There were safeguarding policies and procedures in place and staff had a clear understanding of these procedures. Recruitment checks took place before staff started work and staff received training to meet people’s needs appropriately. Risks to people were assessed to ensure their needs were safely met. Medicines were managed and administered safely. There were procedures in place to reduce the risk of infections and staff had enough personal protective equipment.
Assessments of people’s needs were carried out before they started using the service. People received support to maintain good health and were supported to maintain a balanced diet where this was part of their plan of care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff who were kind and respected their privacy and dignity and promoted their independence. Staff understood people's diverse and cultural needs and supported them appropriately. People's communication needs were assessed and met. People knew how to make a complaint if they were unhappy with the service.
There were systems in place to assess and monitor the quality of service that people received. The service worked with health and social care professionals when required to deliver an effective service. The provider took people’s views into account and used their feedback to help improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since the provider registered with the CQC.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.