Archived: Carmel Care & Support

Carmel Care & Support is a domiciliary care agency. It provides personal care to people living in their own homes in the community. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, 78 people were receiving personal care from the service. People who use the service live in Brixham, Paignton and Torquay.

People's experience of using this service and what we found

People told us they were very happy with the service they received. Each person benefited from a small staff team who knew them well. People told us they had developed positive, caring relationships with their regular staff. Comments included “We get on, we’ve got a good rapport”, “They look after me very well” and “They’re all very good, you couldn’t have better carers”.

People felt safe and comfortable when staff visited them in their home. People were kept safe as potential risks had been assessed and managed.

People's needs were met by staff who had received regular training and support. Staff were highly motivated and well supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received a personalised service to meet their specific needs, preferences and wishes. People were involved in making decisions about their care and supported to maintain their independence. People were treated with dignity and respect in a way that valued them as individuals.

Staff quickly identified people's changing needs and actions were taken. Staff supported people to access healthcare, when needed.

People benefited from a provider who placed an emphasis on delivering a high-quality service. Without exception, people and staff spoke highly of the service. The provider continually looked for ways to improve and was working with commissioners to focus on initiatives to drive improvement and provide high quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with the CQC on 15 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service registered with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.