Archived: The Bodyline Clinic St Helens

Updated 30 April 2020

Bodyline St Helens is a private clinic which provides medical treatment for weight loss.

• The clinic comprises of a reception area and three consulting rooms situated on the ground floor.
• The clinic is open on Wednesdays from 4pm to 7pm and Saturdays 2pm until 5pm. The clinic provides an appointment for first time patients and a walk-in service for repeat visits.
• The clinic employs a clinic manager and five nurses.

How we inspected this service

We spoke to the registered manager, nurses and receptionist and reviewed a range of documents. We spoke to two patients and received 37 comment cards. To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 30 April 2020

We carried out an announced comprehensive inspection at The Bodyline Clinic Limited St Helens as part of our inspection programme to rate the service.

Bodyline St Helens is a private clinic which provides medical treatment for weight loss for adults over the age of 18.

One of the nurses is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

39 people provided feedback about the service. All the feedback was positive. Patients told us staff were knowledgeable, polite and professional. The premises were clean and hygienic. Patients felt supported.

Our key findings were :

• Patients felt supported and staff were professional.
• The provider had governance processes to share learning across all locations at the monthly clinical meeting.
• The clinic was clean and hygienic.

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
• Improve audit review to ensure prompt follow up and consideration of outcomes.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care