Updated 24 April 2024
Date of assessment 13 to 16 May 2024 Saltley Centre for Health Care is a NHS GP practice which provides primary care services to patients in Saltley, Birmingham and surrounding areas within its practice boundary. We carried out an announced assessment of two key questions, caring and responsive. The practice was previously inspected in June 2019 and rated requires improvement in the 4 key questions of effective, caring, responsive and well led with an overall rating of requires improvement. The key question of safe was rated good. Overall, the practice remains requires improvement. However, the key questions safe, caring and responsive are now rated good. We carried out the assessment in response to a decline in data relating to the experiences of people who use services and providers through our ongoing monitoring of services. We recognise the pressure that practices are currently working under, and the efforts staff are making to maintain levels of access for their patients. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are carrying this out whilst the demand for general practice remains exceptionally high, with more appointments being provided than ever. However, in this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.