- Homecare service
Dale Care - Beechfield Court Extra Care
Report from 22 May 2024 assessment
Contents
Ratings
Our view of the service
Dale Care-Beechfield Court is an extra care housing service which can support up to 75 people. People using this service lived in their own flat within a large building, or in a bungalow within the grounds of the main building. Not everyone living at Beechfield Court received personal care. The Care Quality Commission only inspects where people receive personal care. At the of inspection 63 people were receiving the regulated activity. We carried out our on-site inspection on 4 June 2024, off site assessment activity started on 4 June 2024 and ended on 19 June 2024. The service was previously inspected in April 2021 and was rated requires improvement in the safe domain and good in well-led. Following information of concern received by the CQC, a focused unannounced assessment was carried out on 4 June 2024. We assessed the provider against all the quality statements in the safe domain and well-led domain. We found evidence that showed although some systems were in place to provide effective care and support to people ,some improvements were required to ensure it was safe, timely and person-centred care to people. There were regulatory breaches identified with regard to safe care and treatment and medicines management and good governance following this visit.
People's experience of this service
Most people and relatives were complimentary about the direct care provided by support staff. They said staff were kindly and caring and supportive of people and their families. However, people were at risk of unsafe care as rotas were not well-managed. There was impact to people’s safety and well-being where calls were missed or were very late. People gave mixed feedback on the staff who supported them. Some people spoke positively about the staff approach and staff attitude and felt staff understood people's needs well. However, others felt staffing was inconsistent at times, which resulted in staff not knowing people's wants and needs fully. People did not all receive their medicines in a safe way. Some people and relatives said it was a waste of time complaining as they did not experience improvements to their care as a result of complaining. Information was not always available about people if they moved between services to ensure their safety and continuity of care. Equipment was available to meet people’s needs and to help maintain their independence. People’s mental capacity and ability to consent was taken into account, and people and their representatives were involved in planning their care and support. Staff received training to help ensure they were trained and competent to carry out their role to ensure people’s care and safety.