Bowes House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Peoples needs were effectively met. Staff worked well together to ensure people’s outcomes were met based on their care and support needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us staff spent time with them understanding what they wanted and what was important to them. One person told us, “I had a care plan interview when I came in." People were offered a choice of food from the menu. In addition, people were confident staff knew about any food allergies and would provide alternative meals if needed. One person told us, “I have a vegetarian diet, good choices, can see the menu the day before, plenty of snacks and drinks available.”

Staff told us how they worked well with the GP’s, social workers and other health and social care professionals to ensure referrals were made and any recommendations were acted upon. We saw examples of this recorded in people’s records.

People’s ability to eat safely and maintain a healthy weight were assessed. Where needed, advice was sought from healthcare professionals on how people’s diets should be adapted to suit them. Information was available in the kitchen to ensure people received appropriate drinks, meals and snacks. Where people were at risk of malnutrition, food and fluid charts were completed to monitor people’s intake. This allowed staff to provide support and encouragement to people who were struggling to eat and drink. People’s care plans showed the service worked in conjunction with external health care professionals, to ensure people received the care they required in line with their changing needs.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.