10 February 2014
During a routine inspection
People told us and we found records which confirmed that staff involved people in their treatment plan, and included the person's input in determining goals to be achieved. We found that people were able to give consent to their treatment plan, or decline it if they felt it did not meet their needs.
We reviewed five treatment records, and found that they were comprehensive, with chronological information about the initial referral, assessments and treatment progression. We also spoke with two staff members and the manager, and reviewed staff recruitment records. We found evidence of continuous supervision of the recovery workers, and staff told us that they felt well supported in their roles.
We reviewed the arrangements for ordering, storing, dispensing and disposal of medicines, and found that there were policies and procedures in place which referenced current guidance. Staff told us that they were able to access the policies and procedures and found them useful and helpful. We found that medicines were stored appropriately, and audits carried out to ensure that stock was accurate.
We noted that the service manager carried out regular audits to monitor the quality of the service, and to ensure that the policies and procedures were being followed. We found that there was evidence of changes made to procedure after comments received from people, and the people we spoke with told us that they were able to feed back on their experience of the clinic.