We carried out a review of the data available to us about Potton Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Potton Services, you can give feedback on this service.
Potton Services is a domiciliary care service, supporting young people and adults living in their own houses and flats with personal care. At the time of the inspection, the service was supporting 52 people with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and relatives consistently described staff as compassionate and kind. Staff knew people well and expressed commitment to ensuring people received high-quality care.
Risks to people’s safety were assessed and acted on. Medicines were managed safely. There was an open and transparent culture in relation to accidents and incidents and they were used as opportunities to learn and lessen risks.
Staff understood how to reduce the risk of the spread of infection.
People and relatives had confidence in the staff and felt safe in their care. Staff were well supported by the provider and had the skills and knowledge to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to eat a healthy balanced diet and access relevant health care services.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People received care which focused on their support needs with the primary aim of achieving personal goals and maximising independence. Staff supported people in a kind and friendly manner and ensured people's human rights and dignity were protected. The values and culture of service was open, inclusive and empowered people to make choices about their lives and explore new opportunities.
People had been comprehensively assessed to ensure the service could meet their needs. Information about people’s likes and dislikes and how staff should support them were in place. The service was proactive in its response to concerns or complaints and people and relatives were given the opportunity to feedback their experiences.
The values of the service placed people at the centre of its decision making. There was an open and transparent culture which empowered people and staff to voice their opinions and focused on continuous improvement. Without exception, people and relatives told us the service was well-managed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25/03/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.