Treasure Vince

Ratings

• Overall

  Requires improvement

• Safe

  Good

• Effective

  Requires improvement

• Caring

  Good

• Responsive

  Requires improvement

• Well-led

  Good

Our view of the service

Treasure Vince Limited is a domiciliary care agency providing personal care for people living in their own homes in the community. At the time of the assessment 4 people were using the service for the regulated activity of personal care. We gave the service notice of the inspection. This was because we wanted to make sure someone would be available to support us with the assessment. We looked at 12 quality statements in relation to safe and well led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating.

People's experience of this service

People received support from a consistent staff team. One person’s care plan detailed their preferred gender of staff. People’s care plans were well detailed around their physical needs and personal care. However, care plans lacked personalisation to help staff know the person’s life story. People’s protected characteristics were not recorded in care plans and care plans do not refer to people by their first name.