This announced inspection took place on 11 April 2016 and was carried out by one inspector. This was our first inspection of this service since it had been registered with us.
The provider is registered to deliver care and support to people in their own homes in the community. Fifteen people received a service on the day of our inspection. People’s needs related to old age, health conditions, and/or a physical disability.
The manager was registered with us. They and the provider were present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People and their relatives told us that the service provided to them was safe. Staff had been provided with knowledge to protect people from harm and knew what actions to take in line with safeguarding procedures.
Staff told us they had access to a range of training opportunities to provide them with knowledge and skills to fulfil their role. Staff told us they felt supported and received regular supervision.
Staff had understanding of the principles regarding the Mental Capacity Act (MCA) and the Deprivation of Liberty Safeguarding (DoLS) to ensure that people would not be unlawfully restricted.
People told us that staff supported them with the preparation of meals which they enjoyed.
People told us that they were cared for by staff who were kind and caring.
Staff maintained people’s privacy and dignity whilst encouraging them to be as independent as possible. People told us they were involved in making decisions about their own care needs.
People and their relatives told us they were involved in the planning of their care. Care plans contained individual information about people’s preferences and support needs.
Systems were in place for people to make a complaint. People and their relatives did not have any complaints but if they did they were confident that they would be looked into and dealt with.
People and staff we spoke with spoke positively about the registered manager. The provider actively sought feedback from people and those that mattered to them through questionnaires, home visits and phone contacts about the quality of the service.
The registered manager undertook regular checks on the quality and safety of the service.