Background to this inspection
Updated
30 April 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One adult social care inspector carried out this inspection.
Service and service type:
This service is an domiciliary care facility. It provides personal care to people living in their own homes. It provides a service to older adults.
The service did not have a registered manager in post. This post became vacant in January 2019 and a recruitment process was in place. The owner/registered provider was present at the inspection, She was supported by an operational manager, assistant and deputy manager and an human resources manager.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit to be sure members of the management team would be available to speak with us.
What we did:
Before our inspection we completed our planning tool and reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people supported by the service and previous inspection reports.
As part of the inspection we used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with four people who were supported by Prudent Health Care, 2 relatives.members of the management team and 5 staff members,
To gather information, we looked at a variety of records. This included care plan records relating to three people who used the service. We also looked at other information related to the management of the service. We did this to ensure the management team had oversight of the service and they could respond to any concerns highlighted or lead in ongoing improvements.
Updated
30 April 2019
About the service:
Prudent Health Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults. The office is based in Oldbury, Birmingham. The service provides care and support varying from short visits to 24 hours a day support.
People’s experience of using this service:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. We discussed the principles of the MCA and consent with the management team and found they had a good awareness in accordance with domiciliary services.
People supported by the service and their relatives told us the staff who supported them were polite, reliable, caring and professional in their approach to their work. They spoke positively about the quality of service provided. One relative told us, “The staff are good, caring people. We couldn’t wish for any better."
People’s care and support had been planned in partnership with them. The management team told us, “Right from our first meeting, which is just an introductory meeting, we reassure people, our aim is to support people to be as independent as possible.”
The service worked in partnership with healthcare professionals and families to ensure people’s health care needs were met. People were supported to attend healthcare appointments to ensure their health and wellbeing was maintained.
Staff spoken with told us they were supported by the management to do their job, we are always told the people we are caring for comes first.
Safeguarding policies and procedures were in place and the management understood the actions to take should there be any incidents.
The management team used a variety of methods to assess and monitor the quality of the service. This enabled Prudent Health Care to continually monitor the service an identify areas where improvements can be made.
Rating at last inspection: Good (Report published 13 April 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. Ongoing monitoring included information that quality had improved. We checked this in looking at the quality and safety of the service.
Follow up: The next scheduled inspection will be in keeping with the overall rating. We will continue to monitor information we receive from and about the service. We may inspect sooner if we receive concerning information about the service.