We carried out a review of the data available to us about Snowdrop Homecare Rutland LTD on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Snowdrop Homecare Rutland LTD, you can give feedback on this service.
Snowdrop Homecare Rutland is a domiciliary care service. The service provides personal care to people living in their own homes or flats. At the time of the inspection there were 22 people who use this service. The service support younger adults, older people, people with physical disability and sensory impairment including dementia.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service provided safe care. People felt safe. Staff knew how to raise concerns they may have about people’s welfare. The provider took steps to address concerns, manage risks and keep people safe without limiting their freedom and control. There were systems in place to record, manage and learn from incidents that occurred at the service.
We have made a recommendation about an aspect of medicines recording.
Staff had the skills and experience required to meet people’s needs. They promoted people’s health and wellbeing and referred them to health professionals when required. People consented to the care and support they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service had a culture of empathy and compassion. Staff were kind and treated people like they mattered. They also treated people with dignity and respect and promoted their independence where possible, and their right to privacy.
The care people received was centred on their individual needs. The provider had systems in place to support people’s communication needs. They were proactive in dealing with concerns and feedback raised to ensure care was responsive and met people’s needs. People told us this meant staff support felt like receiving help and support from their own family members.
People spoke highly of the leadership of the service. They promoted an inclusive and open culture within the service. Staff felt supported in their role. The registered manager understood and fulfilled their regulatory responsibilities. The service had effective systems in place to monitor and improve
the quality of care they provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 03/06/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.