• Care Home
  • Care home

Archived: Burnrigg Court

Overall: Good read more about inspection ratings

Burnrigg, Carlisle, CA2 6JU (01228) 221322

Provided and run by:
Cumbria County Council

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 15 October 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience caring for someone who uses this type of care service.

Service and service type

Burnrigg Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. The registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with 15 people who used the service and five relatives about their experience of the care provided. We communicated with the whole staff team, verbally or via email for feedback, including the registered manager and deputy manager. We spoke with the quality assurance and governance manager for the provider throughout our inspection.

We contacted local district nurse teams, a GP and two local authority care managers. Any information received was used to support the inspection findings.

We reviewed a range of records. This included care records for eight people and multiple medicines records. We looked at two staff recruitment records and a variety of records relating to the management of the service, including policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We continued to review the information the provider had sent us.

Overall inspection

Good

Updated 15 October 2021

The service is registered to provide accommodation and personal care for up to 60 people and 34 were currently receiving support. People who use the service have a range of care needs and this includes people who are living with dementia.

People's experience of using this service and what we found

People said they felt safe and staff know how to protect them from abuse.

People and their relatives told us they experienced staff who were kind, caring and respectful. People’s care was person-centred. Staff knew people well and were knowledgeable about their individual needs and wishes.

The service was clean and tidy and infection control practices were well managed to minimise the risk of the spread of infection. The service would be able to respond to COVID-19 and other infection outbreaks effectively. We signposted the provider to further resources regarding testing staff within the service.

Medicines were generally well managed. Some medicines risk assessments needed to be put in place, and this was addressed immediately by the registered manager. We have made a recommendation regarding medicines management.

There were enough staff to meet people’s needs, although we were told by staff at times there had been some shortages. This was being addressed via a safe recruitment drive. We made a recommendation regarding monitoring of staffing levels.

Staff training included an induction and ongoing training and development. Staff were supported in their roles.

People received a nutritious and balanced diet. Systems were in place to ensure that people's healthcare needs were met, which included working in partnership with healthcare professionals.

People were able to maintain relationships important to them and activities took place within the service. We have made a recommendation regarding activities to further enhance them.

Systems were in place to monitor the quality of the service being provided. The management team were open and responsive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered on the 1 May 2019 and this is the first inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.