We carried out a review of the data available to us about Community Case Management Services Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Community Case Management Services Limited, you can give feedback on this service.
Community Case Management Services is a domiciliary care agency that is registered to provide personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, fifty-one people were supported with their personal care needs.
The service specialised in providing specialised and bespoke rehabilitation, personal care and case management services to people both nationally and internationally who have sustained serious injuries specifically acquired brain injury and complex health conditions. The services provides support to people of all ages from children to adults.
People’s experience of using this service and what we found
People were kept safe by staff who understood how to safeguard people from abuse and effective safeguarding procedures. There were sufficient staff to meet people's needs and ensure safe care. Robust recruitment procedures helped to ensure the right staff were employed. People received their medicines safely. Risk assessments were detailed, person centred and kept up to date through regular review. There was an emphasis on rehabilitation and maximising the potential of people that used the service. People were protected from the risks associated with the spread of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice. People had a comprehensive assessment of their needs prior to using the service. The provider had arrangements for the induction of new staff and staff received regular training designed around people's individual needs. People were supported to access healthcare services when required.
People told us staff were kind and caring. People and where appropriate their relatives had been consulted about their care needs and had been involved in the care planning process. Staff promoted people's dignity, privacy and treated people with respect. There was a focus on encouraging and enabling people to live full and active lives.
The provider had established governance and quality assurance systems with regular audits and checks that monitored the standard of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was first registered with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information, we may inspect sooner.
Further information is in the detailed findings below.