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Hearts at Home Homecare Limited Cambridgeshire

Overall: Good read more about inspection ratings

L1 South Fens Business Centre, Fenton Way, Chatteris, PE16 6TT (01733) 844096

Provided and run by:
Hearts At Home HomeCare Limited

Latest inspection summary

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Background to this inspection

Updated 30 December 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission the registered manager was also the provider for this service. This means that the provider is legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be able to support the inspection and provide us with information we requested.

What we did before inspection

We reviewed information we had received about the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation.’ Inspection activity started on 06 December 2021 and ended on 14 December 2021.

We spoke with two people who used the service and one relative about their experience of the care provided. We spoke with four members of staff this included the registered manager.

We reviewed a range of records. This included two people’s care records. We looked at a variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 30 December 2021

About the service

Hearts at Home HomeCare Limited is a domiciliary care agency providing personal care to people in their own home.

There were nine people being supported at the time of the inspection.

People’s experience of using this service and what we found

People and their relatives told us communication with staff and the registered manager was good.

People were supported safely and treated with kindness and respect. People were supported consistently by the same staff who completed appropriate training to support their needs. People’s medicines were managed safely.

People confirmed their needs and preferences were assessed before care was provided. They felt listened to and confirmed they received their support at a time they wanted.

Staff understood the importance of promoting choice and personalised care. Staff supported people to remain as independent as possible. People felt staff were helpful and went over and above to support them. Where required, staff supported people with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10 May 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.