We carried out a review of the data available to us about Helping Hands Lichfield & Tamworth on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Lichfield & Tamworth, you can give feedback on this service.
Helping Hands Lichfield & Tamworth is a domiciliary care agency. The service provides support to people who live in their own homes. At the time of our inspection there were 23 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff knew how to keep people safe from harm. Risk assessments for people and their environments were in place and up to date. Staff were recruited safely and trained to provide support in a way which was individualised for each person receiving care.
People received effective care from staff who had received a detailed induction. The care plans were electronic. They were detailed, and personalised. Senior staff ensured staff used the plans to effectively support people in line with the plans..
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received care which was personalised to their needs. People, their relatives and professionals were included in writing the care plans and in the decisions about the care they received. Staff knew people well and used their knowledge to provide support which fully met their needs.
Staff were responsive to the needs of each person. They used a range of skills to aid communication and considered people's religious and cultural needs. Complaints were managed well and responded to in a timely way.
The registered manager and senior staff had good oversight of the service. Audits were used to improve the quality of the service. Staff spoke of the support they received which helped them to do their jobs well. They felt the culture of the service was positive and everyone was working to provide good care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 2 July 2019 and this is the first inspection.
Why we inspected
We needed to inspect the service to provide a rating.
Follow Up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.