The Bungalow Care Home

Updated 15 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 23 February and was unannounced.

Updated 15 March 2022

About the service

The Bungalow Retirement home is a residential care home providing personal and nursing care to 28 people aged 65 and over at the time of the inspection. The service can support up to 28 people and is a single storey adapted building.

People’s experience of using this service and what we found

There were enough staff to meet people’s needs and the registered manager was able to be flexible with staffing levels if people’s needs increased. Staff received ongoing training and support which enabled them to provide safe care to people.

People were supported to access healthcare when needed. Medicines were managed safely and people were supported by staff to be happy and settled and rely less on the use of medicines to manage their distressed reactions. People were supported to eat and drink safely and to maintain a healthy weight.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The environment was supportive of people’s needs giving them a choice of communal areas. It was clean and staff knew how to prevent the risk of cross infection.

Care plans reflected people’s needs and identified the risks to people and how they should be safely managed. People were supported to maintain their social contacts and to participate in activities. The registered manager understood how pets supported people’s wellbeing.

The service was well-led and the manager had audits in place to monitor the quality of care provided. In addition, they collected their views of people living at the home and their relatives to identify areas for improvement.

Rating at last inspection

The last rating for this service was Good (published 03 February 2017). The service was sold and the new provider registered with us on 11 November 2019. This is the first inspection under the new provider.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.