Care Folk Limited is a domiciliary care service which provides personal care to adults with a range of support needs in their own homes. At the time of this inspection the service was supporting 74 people.Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines were managed safely. Risk assessments contained relevant information about people's known risks. Accidents and incidents were managed, and appropriate actions taken to prevent re occurrences. There were enough staff to meet people's needs and people told us they often saw the same staff for consistency in care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People told us they felt safe with staff and said staff were kind. People were treated with respect and dignity. People we spoke with felt their needs were being met by staff and felt confident raising any concerns with the service.
People's care needs were assessed and person-centred plans were created which included people's personal history and preferences as well as assessments of risk and what help people needed.
Staff said they felt confident raising concerns with the management team however, meetings, supervisions and appraisals had not always been recorded. Recruitment processes were not always robust due to recording issues and lack of risk assessment documentation when staff provided old DBS’s. We made a recommendation for the provider to review their record processes.
The registered manager was keen to always improve the service and had links with a variety of organisations to seek information about best practice. The service worked in partnership with other organisations and were involved in volunteer work with local community groups.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service has not yet been rated overall. The last focused inspection took place in October 2020 and the safe and well led domain were rated good.
Why we inspected
This is the provider’s first comprehensive inspection.
You can read the report from our last focused inspection, by selecting the ‘all reports’ link for Caring Folk limited on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.