3 June 2021
During a routine inspection
Esteemed Life Ltd is a domiciliary care agency providing personal care and support to older people and younger adults in their own homes. Some of these people were living with dementia. At the time of our inspection 12 people were receiving personal care.
People's experience of using this service:
People told us they felt safe with staff. The manager and staff knew their responsibilities in relation to keeping people safe from the risk of abuse. Care plans contained risk assessments and risk to people's health and wellbeing were addressed and mitigated. Robust recruitment processes were utilised to prevent unsuitable staff from being employed. There were enough staff employed to meet people's assessed care and support needs. Staff were trained in how to protect people from COVID-19.
People's needs were assessed including their protected characteristics under the Equalities Act 2010. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked with Health and Social Care professionals to make appropriate referrals.
People were cared for by staff who treated them with kindness, dignity and respect. Staff were committed to providing person centred care and respected people's individual preferences.
The provider had a complaints procedure in place, and gathered feedback from people, relatives and staff about their service. Communication was being improved and call monitoring systems were being developed to improve the responsiveness of their service.
The service had a manager registered with the Care Quality Commission; however, the registered manager was on maternity leave at the time of our inspection visit. The provider had appointed an interim manager (referred to as the manager in this report). The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided. The provider was developing their service based on the results of audits and feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected:
This was a planned comprehensive inspection because the service had not previously been rated. The service was registered with us on 12 June 2019 and this is the first inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.