14 February 2022
During an inspection looking at part of the service
Brownlee Court is a residential and nursing care home for up to 116 young adults and older adults with physical and mental health conditions. It is a purpose-built three storey building located in a residential area. At the time of the inspection, 47 people were using the service.
People’s experience of using this service and what we found
People told us they felt safe living at the service. Staff were described as ‘exemplary, going the extra mile.’ Risks were understood and managed. There was enough staff on duty, however the deployment of agency staff needed to be reviewed. Medicines were safely managed. The home was clean throughout; improved consistency with using PPE was needed.
The provider had identified where improvements needed to be made and had taken steps to address this. The leadership team had been strengthened and review of quality assurance measures was underway. The staff team were positive about each other and felt listened to and supported by the management team.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 February 2021).
Why we inspected
We received concerns in relation to people’s safety, staffing levels, leadership and quality assurance. The inspection was also prompted in part to two incidents which had taken place prior to the inspection. A decision was made for us to inspect and examine those risks.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. This included checking the provider was meeting COVID-19 vaccination requirements.
As a result, we undertook a focused inspection to review the key questions of safe and well-led only. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service remains good.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Brownlee Court on our website at www.cqc.org.uk.