Background to this inspection
Updated
29 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Kinsey Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection-
We spoke with four people who used the service about their experience of the care provided. We spoke with two members of staff and the registered manager.
We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at a variety of records relating to the management of the service, including audits and complaint / compliment records.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at quality assurance records.
Updated
29 February 2020
About the service
Kinsey Road is a residential care home providing personal care to 4 people who have a learning disability at the time of the inspection. The service can support up to 4 people.
Kinsey Road accommodates 4 people in one building that consists of four separate flats over three floors.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported by staff who knew how to report concerns of abuse and manage risks to keep people safe. There were sufficient numbers of staff to support people. There were safe systems in place for medicines and infection control.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had their dietary needs met and were supported to access healthcare services where needed. The design and décor met people’s needs. People’s needs had been assessed and considered their diverse needs.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
People were supported by staff who were kind and caring. Peoples independence was encouraged and people were given privacy as requested. People were supported to be involved in their care and express their views in ways that suited them.
People’s care plans were personalised and staff knew people well. People were supported to access activities and employment opportunities that interested them. There were systems in place to respond to any complaints that would be made.
People and staff told us the service was well led. There were robust systems in place to monitor quality and people were given opportunity to feedback on the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 16 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.