8 June 2021
During an inspection looking at part of the service
Lillibet Manor is a supported living scheme registered to provide personal care and support, some who may be living with complex mental health needs. The scheme can support up to 34 people in independent, self-contained flats. Each flat provides a kitchen area, bathroom and bedroom. In addition, there is a shared communal garden space, conference room, communal area and two offices. Staff provide support 24 hours a day.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service was supporting one person with personal care at the time of this inspection.
People’s experience of using this service and what we found
The quality and assurance processes in place did not identify failings of the service, or drive change and improvements.
People spoke positively about the care they received and provided feedback which included, "I live the life of luxury, it is very good, very good indeed."
The provider had completed satisfactory pre employment checks. Staff had the skills and knowledge to support them in their role. People told us, “Staff are trained properly. They are polite and know what they are doing. Staff always consult with me before they do things."
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had received training in infection prevention and control. Staff were knowledgeable of actions they were required to follow to minimise risk of cross contamination of COVID-19. People told us they observed staff wearing appropriate personal protective equipment (PPE). This included facemasks, gloves and aprons.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 24 October 2018).
Why we inspected
This was a planned inspection based on the previous rating.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Lillibet Manor on our website at www.cqc.org.uk.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.