We carried out a review of the data available to us about Bethal Manna Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bethal Manna Care Ltd, you can give feedback on this service.
Bethal Manna provides personal care to people living at home and in supported living settings. The people they support experience mental health needs. At the time of our visit, the service supported five people with personal care needs.
People’s experience of using this service and what we found
Risks to people were assessed and managed adequately to reduce the likelihood of harm to them. Lessons were learned from incidents and accidents. People were safeguarded from abuse. There were enough staff available to support people with their needs. People’s medicines were managed safely. Staff followed infection control procedures to reduce risks of infection.
People’s needs were assessed before they started using the service. Staff supported people to eat and drink enough to maintain their nutritional and hydration needs. People had access to health and social care services they needed.
Staff were supported to be effective in their roles through regular training, supervisions and annual appraisals. Staff and the registered manager understood their roles and responsibilities under the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People consented to their care before they were delivered.
People were treated with dignity and respect. Staff also respected and promoted peoples protected characteristics. People had individualised care plans in place which detailed their care and support needs. People were involved in planning and in the delivering of their care and support. People were supported to maintain their independence. People’s communication needs were included in their care plans. People received support to meet their individual needs.
There was a complaints procedure available. People knew how to complain if they were unhappy with the service. The views of people were sought about the service. The quality of the service was regularly assessed through audits and checks. The provider worked in partnership with other organisations to develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: This service was registered with us on 20/09/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based in line with our inspection programme for newly registered services.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bethal Manna Care Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.