Quality Community Care Ltd

Quality Community Care Ltd is a domiciliary care service providing the regulated activity of personal care to older people, younger adults, people living with dementia and people with a physical disability. At the time of our inspection there were 49 people receiving support with personal care needs.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe with the service they received and with the staff who supported them. Staff had been trained how to recognise and report any concerns. The provider followed safe procedures for the recruitment of staff. Staff were allocated sufficient time to meet people’s needs and spend quality time with them. People received their medicines from staff who were trained and competent to carry out the role. Risks to people were assessed and there were plans in place to mitigate risks. The provider followed best practice in relation to infection control and prevention and management of risks relating to COVID-19.

People were supported by staff who were trained and competent to carry out their role. People were assessed to ensure their needs and aspirations could be met. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the provider's policies and procedures supported this practice. People saw healthcare professionals when they needed.

People were supported by kind and caring staff who respected their wishes and treated them with respect. People were supported to live their lives as they chose and were regularly consulted about the care they received. People were supported to be as independent as they could be.

People told us staff knew them well and what was important to them. People’s communication needs were assessed and understood by staff. People and their relatives did not raise any concerns about the care they received but felt confident action would be taken to address any concerns they may have. There were systems in place to ensure people’s needs and preferences would be understood and met during their final days.

Systems to monitor and improve the quality of the service were effective in driving improvements. The registered manager worked in partnership with other professionals to ensure good outcomes for people. They were aware of their legal responsibilities and of their responsibility to be open an honest when things go wrong. People were supported by a registered manager and staff team who were highly motivated and committed to providing the best possible care and support. Staff morale was good, and staff told us they felt well supported. Staff received the supervision and support needed to carry out their role effectively. The views of people were sought and valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service at the previous premises was good (published 7 September 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Quality Community Care Ltd on our website at www.cqc.org.uk.