12 May 2021
During a routine inspection
Lifeways SIL (Central) is a supported living service providing personal care and support to older and younger adults with mental health support needs. There were 3 people receiving regulated activity at the time of the inspection.
People’s experience of using this service and what we found
People were protected from the risk of abuse.
Medicines were managed safely. People were encouraged to manage their own medicines as much as possible to promote independence.
People were protected from the risk of infection.
Risks were assessed and measures were in place to mitigate risk. People were well supported with taking positive risk and were encouraged to be as independent as possible in managing their own risks.
There were enough staff available to meet people’s needs. Staff received regular training, supervision and support to ensure people’s needs were met.
Accidents and incidents were recorded and monitored by the management team. Lessons were learned when things went wrong.
People's needs were assessed prior to admission to the service and there was a process in place to ensure a smooth transition.
People were supported to maintain a healthy balanced diet.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service worked in partnership with health care professionals. People were accessing health care services as and when needed.
People were involved in the planning of their care and regular reviews. Care plans detailed people’s likes, dislikes, choices, decisions and communication needs. Systems were in place to support effective communication.
Complaints were recorded and managed in line with the providers policy and procedure.
People had developed good relationships with the staff and management team and staff respected people’s privacy and dignity.
The registered manager and provider maintained effective oversight of the safety and quality of the service and worked in partnership with other professionals to ensure people’s needs were met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection This service was registered with us on 29/8/2019 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about people’s needs not being met. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective, caring, responsive and well-led sections of this full report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.