Eastgate House Dental Surgery

During an assessment under our new approach

We carried out this on-site announced assessment on 17 July 2024. We found the practice had not met all regulations. There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. Recruitment procedures did not wholly reflect current legislation and staff training was not up-to-date and reviewed at the required intervals. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. The practice is in Malmesbury and provides NHS and private dental care and treatment for children and private dental care and treatment for adults. At the time of our assessment, the dental team included 3 dentists, 2 hygienists, 1 oral surgeon, 3 dental nurses and 2 receptionists. The practice had 3 treatment room. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 hygienist and a receptionist. The provider was not complying with one regulation. Full details of the regulation the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.

See full summary of report See shortened summary of report