The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Somerset Care Community (Isle of Wight)

Unit C2, Innovation Centre, St Cross Business Park, Newport, Isle Of Wight, PO30 5WB (01983) 550490

Provided and run by:
Somerset Care Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

30 December 2013

During a routine inspection

We spoke with three care staff and seven people who used the service. We also spoke with the manager and several office staff. Records showed people received the care they had been assessed as needing, and people we spoke with said they were happy with the level of care they received.

Staff were knowledgeable about safeguarding procedures. They could identify the signs that abuse may be happening and were confident to report this to the appropriate authority. Measures were in place to protect people's finances.

Checks were carried out before staff commenced working with the service. Induction training was thorough. New and experienced staff had access to support and training to ensure they had the skills required to care for people appropriately.

Quality assurance procedures were in place and records showed these were used and were effective. Staff, people who used the service and their relatives were given opportunities to give feedback to the service and this was used to make improvements to the quality of care provided.