The Care Quality Commission
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Archived: Parkside Court Also known as Dale Care Limited

Overall: Good read more about inspection ratings

Cumbernauld Way, Thornaby, Stockton On Tees, Cleveland, TS17 9FB (01642) 615331

Provided and run by:
Dale Care Limited

Important: The provider of this service changed. See new profile

All Inspections

25 August 2017

During a routine inspection

This inspection took place on 25 August 2017 and was unannounced. This meant the provider and staff did not know we would be visiting. Further days of inspection took place on 30 and 31 August and 1 September 2017, and these were announced.

Parkside Court is registered to provide personal care to people living within an extra care scheme and to people who live in the wider community. At the time of our inspection 157 people were using the service, 32 of whom lived in the extra care scheme and 125 of whom lived in the wider community.

At the last inspection in July 2014 the service was rated Good. At this inspection we found the service remained Good.

At the time of our inspection a new manager had been appointed and the service was in the process of registering them as registered manager with the CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risks to people using the service were assessed and plans put in place to reduce the chances of them occurring. Policies and procedures were in place to safeguard people’s welfare. People’s medicines were managed safely and people told us they received them when needed. The provider monitored staffing levels to ensure enough staff were deployed to support people safely. The provider’s recruitment processes minimised the risk of unsuitable staff being employed.

People told us staff had the training and skills needed to support them effectively. Staff were supported through regular training, supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this. People were supported to maintain a healthy diet and to access external professionals to maintain and promote their health.

People and their relatives spoke positively about staff at the service and said they received kind and caring support. People told us staff maintained their dignity and treated them with respect. Staff worked hard to promote people’s independence. Staff we spoke with said they were motivated to provide high quality care to the people they supported. Procedures were in place to support people to access advocacy services.

People and their relatives told us they received support based on their needs and preferences. Care plans contained personalised information on people's support needs and were regularly reviewed to ensure they reflected people’s current support needs and preferences.

Policies and procedures were in place to investigate and respond to complaints.

Staff spoke positively about the culture and values of the service and said they were supported by the manager. People and relatives spoke positively about the manager and said they dealt with any issues that were raised. The manager and provider carried out a number of quality assurance audits to monitor and improve standards at the service. Feedback was sought from people and staff. The manager had informed CQC of significant events in a timely way by submitting the required notifications.

31 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

We last inspected 25 October 2013 and found the service was not in breach of any regulations at that time.

Parkside Court is registered to provide personal care to people within an extra care scheme and to people who live in their own homes. An extra care scheme is social or private housing that has been modified to suit people with long-term conditions or disabilities that make living in their own home difficult, but who don't want to move into a residential care home.

There is a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service and shares the legal responsibility for meeting the requirements of the law with the provider. The inspection visit took place over one inspection day on 31 July 2014 , for which we gave short term notice.

There were policies and procedures in place in relation to the Mental Capacity Act 2005 and Deprivations of Liberty Safeguards (DoLS). The registered manager and staff had completed training and knew the procedures to follow. People who used the service told us they felt safe with the care they were provided with by the service. We found that the registered manager had appropriate systems in place to protect people from risk of harm.

We found that people were provided with support and care by staff who had the appropriate knowledge and training to effectively meet their needs. The skill mix and staffing arrangements were also sufficient. Robust recruitment processes were in place and followed, with appropriate checks undertaken prior to staff working at the service. This included obtaining references from the person’s previous employer as well as checks to show that staff were safe to work with vulnerable adults.

Staff had opportunities for ongoing development and the manager ensured that they received induction, supervision, yearly appraisal and training relevant to their job roles. From our observations it was clear that staff had developed good relationships with people. We saw kind and caring interactions and people were offered choices and had their dignity and privacy.

Appropriate systems were in place for the management of complaints.

People were assisted with the preparation of their meals. People had food and drinks of their choice.

The service had involved or worked with other heath of social care professionals to ensure that people’s needs were met.

There were effective systems in place to monitor and improve the quality of the service provided.

25 October 2013

During a routine inspection

Parkside Court was taken over by Dale care Ltd in May 2013.

When we arrived at the premises we found a group of people playing games in the communal areas and having conversations with each other, staff and visitors. Everyone looked content and appeared to be enjoying the activity.

We spoke to six people out of the fifteen using the service, three relatives, three visitors and four staff and they all expressed their opinions freely.

We observed people being spoken to respectfully by staff and found that they had also been fully included in the care and treatment provided to them. One person said, 'The staff always knock and shout through to me before they come in."

Care records showed clear and detailed information on what care and treatment had been agreed and staff were aware of the needs of people in their care. One relative said, 'I cannot fault the place, they look after people very well."

People were safeguarded against abuse and staff were trained to identify and respond appropriately.

There were adequate numbers of qualified, skilled and experienced staff to promptly respond to people's requests for assistance. One person told us that they felt there was always enough staff to help them.

We found that Parkside Court had procedures in place to assess and monitor the quality of service.