28 April 2022
During an inspection looking at part of the service
Crimson Manor is a residential care home providing regulated activity to up to 20 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection there were 16 people using the service.
People’s experience of using this service and what we found
The management of people's weights required improvement as these were not consistently recorded. Most of the audits we looked at were effective, although some needed further detail. Feedback had been gathered by the provider from people and relatives. Findings were acted on and the provider looked at ways they could improve the survey in the future. People, relatives and staff were complimentary about the running of the home.
Risks to people were assessed, monitored and reviewed. We observed a moving and handling incident on the day of inspection and found the provider took appropriate action. People’s care plans sufficiently reflected their needs.
People received their medication as prescribed. Staff were trained and assessed as competent in administering medicines.
People felt safe living in this care home and their relatives agreed. Staff received safeguarding training and knew how to recognise and report abuse.
There were sufficient numbers of staff who had been safely recruited to the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Learning opportunities were identified and acted on. Infection control was discussed at a staff meeting and signage related to COVID-19 was on display in the home. Staff wore their PPE correctly.
People had an enjoyable mealtime experience. They received freshly cooked food and were complimentary about the meals. Special dietary needs were being met.
People received access to healthcare when they needed it. The provider had developed working relationships with healthcare partners.
Suitable adaptations had been made to the home to support people living with dementia. The provider adopted innovative models of care for people living with dementia.
Staff communicated well with people living in the home and showed empathy towards them. Staff were able to describe how they protected people’s privacy and dignity. A programme of activities people responded well to was taking place and plans were in place to have external entertainers return to the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update: The last rating for this service was requires improvement (published 11 October 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.