We carried out a review of the data available to us about Neptune Home Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Neptune Home Care, you can give feedback on this service.
The service provides care and support to people living in their own homes. At the time of the inspection there were 13 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s safety was promoted. People felt safe with the staff and the care and support provided. Potential risks to people’s safety had been assessed, managed and monitored to ensure their needs were met.
People were supported by staff to take their medicines and have a healthy and balanced diet where this was included in their package of care. People had access to health care services when needed. Staff worked in partnership with health care professionals to promote people’s good health.
Staff recruitment processes were followed. There were enough staff to support people and provide the care they needed. Systems were in place to ensure staff were fully trained to meet people’s needs. Staff had completed safeguarding training, recognised the signs of abuse and knew how to report concerns of potential abuse or poor practice.
People’s consent was gained by staff before any care was provided. Decisions made by people about how they wished to be cared for were reflected in their support plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received person centred care. People were supported by reliable, kind and caring staff who they trusted. A small team of staff provided care and support to people, which promoted consistency and continuity of care. Staff promoted people’s independence and respected their rights, privacy and dignity. Staff knew people well and respected their lifestyle choices and culture.
People and their relatives were actively involved in the development of their support plans. These were personalised, reviewed and updated as people’s needs and wishes changed.
The provider had systems in place to monitor and improve the quality and safety of the service provided. This included systems to support staff with regular supervision and training to maintain their training and knowledge. People’s views about the service were sought individually and through satisfaction surveys. Everyone we spoke with told us the registered manager and provider were approachable and they were confident concerns would be addressed.
The registered manager was aware of their responsibilities in meeting their legal obligations. They kept their knowledge up to date and were part of the local social care forums. The registered manager worked in partnership with health and social care professionals. They showed commitment and welcomed feedback to improve the quality of care people received and the overall service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection based on the date the service was registered. This service was registered with us on 19 July 2019 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.