We carried out a review of the data available to us about Total Care Options Cambridgeshire on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Total Care Options Cambridgeshire, you can give feedback on this service.
Total Care Options Cambridgeshire is a domiciliary care agency providing personal care to adults living in their own homes. At the time of our inspection there was one person using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidance to prevent the spread of infection.
We received positive feedback about the registered manager and staff members. Staff were kind and caring and made sure people’s privacy and dignity was respected. A relative described the service as, “Wonderful,” and the registered manager and staff as, “Lovely.” They said the service was, “Great, it’s made such a difference to me.” People and their relatives were involved in making decisions about the care they wanted.
Staff received training, supervision and support so that they could do their job well. They enjoyed working for this service and described positive professional relationships with the registered manager and other staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There was an effective quality assurance process in place that identified areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration with the CQC.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.