Across The Bay

Across The Bay is a four-storey building and has a passenger lift for people to access all the floors. Registered for 24 older people. At the time of the inspection visit there were 18 people who lived at the home.

People’s experience of using this service and what we found

Across The Bay was clean and hygienic. The service had an infection prevention and control policy in place. One staff member told us, “We are aware of the importance and have had training on infection control and Covid-19 guidance.” There were sufficient staff to meet people’s care and support needs. They were employed subject to robust recruitment processes. People’s safety was at the centre of care delivery. Risks were assessed and carefully monitored to ensure individuals safety. People received their medicines safely.

People received support with their healthcare and nutritional needs. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. There was a programme of staff training and regular updates were in place for staff to improve their skills.

We observed staff interactions with people who lived at Across The Bay and found them to be caring and they treated people with respect and kindness. This was confirmed through discussion with people.

Activities were varied, staff had worked hard with people to provide meaningful social activities to provide stimulation and exercise. One person told us, “We have singalongs, ball games all sorts go here in the afternoons.” There was a complaints process which people and relatives were aware of.

The management team had auditing systems to maintain ongoing oversight of the service and make improvements where necessary. Quality assurance processes ensured people were able to give their views of the service. We found the management team acted upon suggestions to improve the lives of people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10th October 2019 and this is the first inspection.

Why we inspected

This was a planned first inspection based on their registration. We looked at infection prevention and control measures under the Safe key question. We look at this in all inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to Covid-19 and other infection outbreaks effectively

Follow Up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.