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Radis Community Care (Oakmere)

Overall: Good read more about inspection ratings

Oakmere, Spath Lane, Wilmslow, SK9 3NS (01625) 525168

Provided and run by:
G P Homecare Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 3 May 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there were 2 registered managers in post, one of whom was in the process of de-registering with the CQC.

Notice of inspection

We gave the service 1 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since its registration. We sought feedback from the local authority who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 5 relatives about their experience of the care provided. We observed interactions between staff and people living at Radis Community Care (Oakmere). We spoke with 8 members of staff in various roles. We reviewed 6 people's care records and other records relating to people's care and support. We looked at 5 staff files in relation to recruitment. A variety of records relating to the management of the service was reviewed, including policies and procedures.

Overall inspection

Good

Updated 3 May 2023

About the service

Radis Community Care (Oakmere) is an extra care housing scheme where people live in their own apartments. Not everyone who uses the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection the service was supporting 20 people.

People’s experience of using this service and what we found

Some improvements were identified to ensure the safe management of medicines, however the registered manager responded immediately to make the necessary improvements.

People told us they were happy with the level of support given by staff and gave examples of when staff would often come and check on them outside expected care calls. People felt care call packages gave them independence. People had access to call bell alarm pendants to access additional support when required. Relatives felt informed and were confident that their loved ones were safe with the level of support accessible to them.

Safe recruitment processes were followed. Staff received training appropriate to their role.

People and relatives told us they felt listened to and any feedback would be acted on by the registered manager and staff team.

Staff spoke positively about the management team and felt supported in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The registered manager was open and proactive to any queries we raised during the inspection and took appropriate action to mitigate any risks to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 02 August 2019 and this is the first inspection.

The last rating for the service under the previous provider was Good (published 20 September 2017).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Recommendations

We have made a recommendation about the safe management of medicines.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.