Archived: Castrian Group Ltd

Castrian Group Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection the service was supporting 26 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 14 people were receiving a regulated activity.

People’s experience of using this service and what we found

People told us they felt safe and relatives confirmed they had no safety concerns. Systems were in place to safeguard people if staff suspected any form of abuse. Policies and procedures were available for staff to ensure the safeguarding procedures were followed. No safeguarding concerns were raised with us during this inspection.

There were enough staff employed to meet people’s assessed needs. People were supported by a consistent staff team who knew people well. Recruitment procedures did not always robustly assess candidate’s suitability for employment. We have made a recommendation the provider considers current best practice guidance relating to the recruitment of staff.

Risks people were exposed to were assessed and action taken to mitigate any known risks. Staff feedback confirmed they felt well supported by the registered manager/provider. Staff told us they felt they were well trained to meet people’s needs. There were some gaps in training records to evidence staff had completed all the training the provider had assessed was mandatory. We have made a recommendation about this.

Assessments of people’s needs were completed. Records contained person centred information which was specific to the individual. People and their relatives told us staff were kind, treated them respectfully and listened to any feedback they provided. Any equality and cultural needs of people were considered during the assessment process and people were encouraged to express how they wanted their care to be delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 14/08/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of the provider’s registration with CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.